Shipments
[ ITALY and EU Countries ] All orders will be processed by our logistics department within 1-2 working days from the receipt in our system. Delivery normally takes place within 2-3 working days from when the order is being handed over to the courier, excluding remote areas where delivery may take an extra day. Items are delivered by GLS courier.
[ EXTRA-EU Countries ] All orders will be processed by our logistics department within 2 working days from the receipt in our system. Delivery normally takes place within 2-3 working days starting from when the order is handed over to the courier. Delivery times could be extended due to customs checks in the process of exportation. Items are delivered by DHL courier from Monday to Friday during office hours.
[ RUSSIA ] All orders will be processed by our logistics department within 1-2 working days from the receipt in our system. Delivery normally takes place within 3-5 working days from when the order is being handed over to the courier. Delivery times could be extended due to customs checks in the process of exportation. Items are delivered by national Post service from Monday to Friday during office hours.
During sales and promotions time, shipments may take longer.
We remind you that shipments and deliveries can’t be made on weekends and during bank holidays.
We suggest that you always choose a delivery address where someone can pick up your parcel. If you prefer to receive your order in an office or at a concierge, we invite you to indicate the name of the reference person.
If you are not present at the time of delivery, the courier will leave a notice with the instructions to collect the goods or they will try to make two new delivery attempts the next working days.
We advise you to keep monitored the shipping status with the tracking number that you will receive by email when the parcel is shipped. In this way you will be able to check the order status at any time!
We remind you that it is not possible to change the delivery address once the order has been shipped.
At the time of receiving goods, we always advise you to check:
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that the number of packages delivered corresponds to what indicated in the transport document
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that the packaging is intact, not damaged, nor wet or otherwise altered, even in the materials used for sealing (adhesive tape or metal straps).
What do I do if my parcel is damaged or if there are missing items in it?
We want you to receive an intact package with all the items purchased. If the event that this does not happen, we ask you to help us by sending photos of the damaged package to our Customer Care.
In case of missing articles, please always contact us to our Customer Care specifying briefly which are exactly the articles concerned.
What do I do if I haven’t received the package?
Our couriers do their best to ensure that you receive your order in time and above all intact. However, despite due diligence,we cannot exclude the chance of exceptions.
If the tracking number shows a problem with the delivery of your parcel related to the shipping address, you can contact the courier directly to receive further information.
In case the courier needs our assistance (as sender) please contact our Customer Care at the following email address: eshop@palzileri.com within 14 days from the shipment of the package.
CUSTOM DUTIES
Deliveries to the US and to Canada are duty-paid: no custom duties or taxes will be borne by the Customer
We are not aware of the amount of customs duties,they will be communicated to you by the courier once the shipment has arrived at destination.
We therefore invite you to contact the customs authorities of your country to verify the costs and any import limits.
United Kingdom
With reference to shipments to the UK, Import customs duties are included in the product price.